Taxi

ByFly Taxi Support

For ByFly Taxi riders and ByFly Taxi Driver drivers.

Message us in the app

Riders: Profile → “Support”.

Drivers: Settings → “Support”.

If you are in danger

During a trip, use SOS in the app — ByFly duty staff will see your trip and contact you.

If life is at risk, call 112 immediately.

Service operator

ByFly Group LLP

BIN 261040023460

Address: Республика Казахстан, г. Алматы, ул. Айтеке би, д. 100, н. п. 71

Phone: +7 702 075 72 82, +7 727 353 33 33

If you disagree with the response, you have the right to apply to the authorised body for consumer protection — the Committee for Consumer Rights Protection of the Ministry of Trade and Integration of the Republic of Kazakhstan (https://www.gov.kz/memleket/entities/mti-kzpp), to bodies for the pre-trial settlement of consumer disputes, or to a court.

Account deletion

You can delete your ByFly Taxi account in the app (riders: Profile → "Delete account"; drivers: Settings → "Delete account") or here, without the app.

How to delete without the app. Enter the phone number of your account. If the number is registered with ByFly Taxi, we will send a code to it by SMS. Enter the code and confirm the deletion.

We use the number only for this request: to find your account and send the code.

When. We delete the account 14 days after you confirm. Until then you can cancel the deletion in the app: sign in with the same number and tap "Cancel deletion" (riders: Profile, drivers: Settings). If a trip or an order is in progress, there is an unpaid trip or a commission debt, or money is left on the driver's balance, the deletion starts after everything is settled. We will show what is in the way after you confirm.

What we delete. Your name, phone number and e-mail, saved addresses, trusted contacts, invite connections, settings, the device identifier and device data for notifications, and the bank card flag. Chat messages are anonymised. For drivers, also the photos of documents, the car and the face, and the photos of medical check marks. Points expire: they are not money and cannot be withdrawn or transferred.

What we keep by law, and for how long. This data is not used in the service and access to it is restricted; it is only retrieved for a request, a dispute or an inquiry from a state authority. After these periods we delete or anonymise it:

  • the contract or the accepted offer — 5 years after the contract ends; the consent log — 3 years after deletion;
  • payments, receipts, payouts and taxes — 5 years from 1 January of the year following the transaction;
  • trips (addresses, route, time) — 3 years after the end of the year of the trip; for riders — without name and phone number;
  • requests to support, complaints and SOS calls — 5 years after they are closed;
  • call recordings — 30 days from the call;
  • for drivers — the name, IIN or sole-trader BIN and the car number in trip and money records (3 and 5 years), records of document checks and photo comparison — 5 years after the contract ends, records of admission to shifts — 3 years after the end of the year of the shift, blocks with evidence — 3 years, or 5 years if money was withheld.

If there is a complaint, an accident review, a dispute, an inspection or a request from the police or a court about a trip, we keep the related data until the case is closed, and call recordings for 30 more days after that.

Money. We return the remaining balance to the driver's bank account on request in the app or at a ByFly office, within 7 days of the request. Money for completed orders is paid under the contract. Deleting the account does not cancel a debt (an unpaid trip or a commission).

You can register again with the same number. It will be a new account: earlier trips and points will not come back.

Questions — to support in the app or to info@byfly.kz.

Documents

For riders — ByFly Taxi

Consents (8)

For drivers — ByFly Taxi Driver

Consents (6)