Personal data subject: stated when the consent is accepted.
Eva is an assistant based on artificial intelligence, not a person. She answers in the chat and on the ByFly Taxi support phone line.
By ticking the box, I give ByFly Group LLP (BIN 261040023460, Republic of Kazakhstan) my consent:
1)to transfer, so that Eva can understand the question and answer it: the texts of my chat with Eva, her replies and the replies of support staff in that chat — to Anthropic, PBC (USA); during a call, my speech, the order number and my role (rider or driver) — to Eleven Labs Inc. (USA) and, through the ByFly server, to Anthropic, PBC (USA);
2)to the cross-border transfer of this data (Law No. 94-V, Article 16, paragraph 3, subparagraph 1): the chat is processed in the USA; the voice conversation is processed in the USA. Data protection abroad may differ from that in Kazakhstan.
What is transferred. Only the text of the chat (together with the replies of support staff in it) or my speech in a conversation with Eva, the order number and the role. We automatically remove names, phone numbers and document numbers before sending, but we cannot guarantee that we will remove everything. Do not write card numbers, document numbers or passwords to Eva.
Where and for how long it is kept. The main copy is kept by ByFly Group LLP in Kazakhstan, for the periods stated in the data policy. A call to Eva goes through the ByFly server and is recorded by ByFly Group LLP in Kazakhstan; the record is kept for 30 days, and in case of a complaint, SOS, an incident or a request from an authority — until the case is closed and for 30 more days. At Anthropic — up to 30 days, and training models on this data is prohibited; if Anthropic's safety system flags a message as a breach of its rules — up to 2 years, safety assessments — up to 7 years, and longer only if the law requires it. At Eleven Labs — the conversation text for up to 30 days; the voice recording is not kept, and backups are deleted within 30 days; Eleven Labs will not train models on this data.
The data is not passed to other third parties and is not published. Eva does not make decisions on blocking, money or compensation: she can only offer compensation, and a staff member decides.
Term and withdrawal. The consent is valid while I have an account, or until I withdraw it. I can withdraw it in one step: as a rider — in the profile, "Documents" section; as a driver — in the "Documents and vehicle" section. The transfer stops immediately, and staff answer my questions. Within 15 working days, ByFly Group LLP deletes the copies prepared for Eva and the conversations stored at Eleven Labs; copies at Anthropic are deleted within their periods stated above — they cannot be deleted earlier. The support chat itself stays in Kazakhstan and is kept as a support request for 5 years after it is closed.
Without this consent I use the app in full, and support staff answer my questions. In a conversation with Eva, I can call a staff member with the "Staff member" button.