Sender: stated when the consent is accepted.
In "Courier" orders I provide the recipient's name, phone number and address. I confirm that the recipient agrees to ByFly Group LLP (BIN 261040023460, address: Республика Казахстан, г. Алматы, ул. Айтеке би, д. 100, н. п. 71) and the courier using these data to make the delivery and to contact the recipient about it. I have told the recipient who will deliver the item and why their data are needed.
1.What data: the recipient's name, phone number, the handover address (entrance, floor, flat, landmarks), the time and the result of the handover: handed over with the code, the recipient refused, the recipient was not there.
2.Why: to deliver the item, to call or message the recipient about the delivery, to hand over the item with the code, to handle a complaint or a dispute about the order.
3.Who receives them and where they are kept:
- the courier of this order — until the order is completed; after the handover or return the courier no longer sees them;
- other third parties — only where the law expressly provides for it (a court, law enforcement bodies). The data are kept on servers in the Republic of Kazakhstan, are not sent outside the Republic of Kazakhstan and are not published or disseminated in publicly available sources. They are not used for advertising or mailings.
4.What the recipient sees. On the courier's screen at the handover and on the delivery tracking page the recipient sees this text: "You have a ByFly delivery ordered by the sender. The sender gave us your name and phone number. We use them only for this delivery and will delete them 30 days after it. Questions and requests to delete your data — info@byfly.kz." Next to it is a link to the Privacy Policy. The recipient says the handover code and marks on the courier's screen that they agree.
5.If the recipient objects. The recipient may object to the use of their data by telling the courier, writing to ByFly support or using the contact info@byfly.kz. Their name and phone number are then deleted within 15 working days. Without these data the delivery is not possible: if the item has not been handed over yet, the delivery stops and the item is returned to the sender under the ByFly "Courier" service terms, as with a failed handover. Only the address and time of the handover or return remain in the order — they are needed for payments and disputes about the order.
6.How long they are kept:
- the recipient's name and phone number — 30 days after the item is handed over or returned to the sender, then they are deleted;
- the address and time of the handover or return — in the order log for 3 years after the end of the calendar year of the order: for example, for an order in 2027 — until 31 December 2030. If there is a complaint, a dispute or a request from a court or law enforcement bodies about the order, the data are kept until the case is closed.
7.Term of the consent: while my ByFly Taxi account is active or until the consent is withdrawn.
8.Withdrawal: in the app, "Profile → Documents", or via the contact of the person responsible for personal data processing (директор ТОО «ByFly Group», info@byfly.kz). After withdrawal new "Courier" orders are not available; an order already in progress is completed. Data of recipients of completed orders are kept for the periods in point 6. The recipient can also ask for their data to be deleted via the same contact (point 5).